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Fitbit app not showing flights of stairs

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‎05-26-2016 12:41

‎05-26-2016 12:41

I recently just got a new Fitbit flex because my old one stopped charging. And I noticed that when I had it before the app would show how many flights of stairs I've walked, and now it doesn't. Is there a way I can fix that?
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‎05-26-2016 13:23

‎05-26-2016 13:23

Did you have a Flex before? I didn't think that was a device that had an altimeter. I don't see it advertised as being able to count stairs on the comparison page.

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‎05-26-2016 19:40

‎05-26-2016 19:40

I did have the flex, and my friend also had the flex and it was able to count how many flights of stairs she did in a day. Maybe the newer software doesn't show it.
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‎05-27-2016 07:17 - edited ‎05-27-2016 07:18

In response to Stacielwluv

‎05-27-2016 07:17 - edited ‎05-27-2016 07:18

Interesting. Well if you have the Charge HR, it should definitely count stairs unless it's been waterproofed. I think the app should show stairs either way. You may try clicking the Edit button on your app Dashboard and see if there are any hidden tiles that you can mark to have them shown.

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