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Fitbit app not showing floors climbed under today

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‎10-20-2021 08:32 - last edited on ‎10-20-2021 10:44 by Fitbit Moderator

‎10-20-2021 08:32 - last edited on ‎10-20-2021 10:44 by Fitbit Moderator

I just shifted from a Charge 3 to a Charge 5, due to my old FitBit screen becoming unreadable.  I noticed the Today Screen on my iPhone FitBit App no longer shows floors climbed.  The options only appear to be: Steps, Miles, Cal, and Zone Minutes. Can I get steps back?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-20-2021 08:37

‎10-20-2021 08:37

Charge 5 does not count floors; it does not have the required hardware altimeter.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-20-2021 08:55

In response to JohnnyRow

‎10-20-2021 08:55

Johnny,

  Thanks .  I just noticed that in another thread.  Amazing I would have never thought that a Charge 5 would be less capable at twice the price.  I say that not only because of the stairs issue, but during sent up at least 2 apps said they were in development and not functional, appears the GPS cannot go longer than 2 hours so it is useless in a Marathon, plus the price was 2x the price of my Charge 3.  Really thinking about going back to my 10 year old Garmin Forerunner 405 again.   FitBit continues to blow it under Google ownership.  

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‎10-20-2021 10:51

In response to Rich_MD

‎10-20-2021 10:51

Great to see you around @JohnnyRow. Thanks for stopping by @Rich_MD. 

 

I appreciate for sharing your feedback about the Fitbit Charge 5, I understand that this can be very frustrating. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive, and this means refreshing the options by removing some content. To share additional feedback or if you want the features to be improved, feel free to visit our Feature Suggestions board, as this is always useful to continue to track popularity and demand over time.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎05-02-2023 11:20

In response to CindyMFitbit

‎05-02-2023 11:20

My FitBit Charge 4 display just stopped working even when fully charged. I had just bought new bands for it. When i went to replace it I debated replacing my old 4 or getting the newer Charge 5. I decided to get the Charge 5 not knowing that it didn’t have the features of the Charge 4 (like altimeter and GPS tracking). I just moved to a seventh floor condo and was looking forward to tracking my floors climbed. I can’t find it anywhere on my Charge 5. 

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