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Fitbit app not showing heart rate and calories burned

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‎11-01-2020 18:27 - last edited on ‎11-02-2020 10:28 by

‎11-01-2020 18:27 - last edited on ‎11-02-2020 10:28 by

Today all of a sudden, my Fitbit app isn’t showing heart rate graphs and calories burned although the data is available in the dashboard if I log online. Not sure if this is affecting anyone else.

 

Edit: I should note that I recently upgraded to the latest iOS on my iPhone 11 Pro

 

 

Moderator edit: subject for clarity 

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‎11-02-2020 10:27

‎11-02-2020 10:27

Hi @JasonDC2020, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Fitbit app isn’t showing heart rate graphs and calories burned. Thank you for confirming that you can see this information in the online dashboard, I appreciate the additional details and I am glad to assist you. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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