Fitbit app not showing in "Location Services"

[GregAustin]

I am trying to enable location services on my iPhone6 so that I can track my runs with GPS. But the Fitbit app is not showing up in list of apps in Settings>Privacy>Location Services.  How do I enable this?

Moderator edit: updated subject for clarity

[SunsetRunner]

I moved this to the iOS section where you might get some more help.

[MarcoGFitbit]

Hello @GregAustin, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for keeping our boards organized. 

@GregAustin, I appreciate your participation in the Forums and for bringing this to our attention. At this moment, I would like to ask you to go to your phone Settings > Fitbit and you will be able to find "Location". Set it to Always in order to track your GPS runs from the app or by using your Fitbit device with connected GPS. 

I hope this can be helpful, give it a try and let us know the outcome. 

[GregAustin]

Hello @margogfitbit
In "Settings>FItbit>....there is not a "Location" setting listed. I only
have these options: Bluetooth Sharing, Media and Apple Music, Siri &
Search, Notifications, Backgroup App Refresh, and Cellular Data".

In "Settings>Privacy>Location Services" It lists all apps that have the
ability for Location Services to be enabled. This is where I would expect
to see the Fitbit app listed, but it is not listed there for me to set to
Always.

Any ideas? Do you think I should uninstall and reinstall the Fitbit app?
I will lose my data, but I would like to be able to see my route via GPS.

Thanks for your help.

[MarcoGFitbit]

Hello @GregAustin, I hope you're doing well, thanks for taking the time to reply. 

At this moment, I would like to suggest you to uninstall and reinstall the app. However, before uninstalling it, sync your device one more time. Note that the information synced from your Fitbit device gets stored in our servers and not in your phone, which means that if you uninstall the app, once you install it and log in, you'll still be able to see the data synced before. 

I hope this helps, give it a try and let us know the outcome. 

[GregAustin]

Thanks @MarcoGFitbit !  I uninstalled and reinstalled the app and that solved it.  I was able to set Location tracking to Always On, and it is now showing within Settings>LocationServices.  All is working well.  

[MarcoGFitbit]

Hello @GregAustin, thanks for coming back and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[DamianP]

Hi, any clues what to do when a fresh install doesn’t return Fitbit to location services?

Thanks Damian

[MarcoGFitbit]

Hello @DamianP thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. If "Location Services" are still not set up correctly when you install the Fitbit app, please go to your phone Settings > Fitbit > Location Services and set them manually to Always. 

Then, go back and force-quit everything in your phone. Open the Fitbit app and if you're still getting a message to set up Location Services, please let us know. 

Thanks for your patience and understanding, give this a try and let us know the outcome.

[Barb84]

Hello,

I am having the same issue of the FitBit App not showing up on my iPhone 6 under Privacy -> Location services, so I’m not able to turn it on. I have reinstalled my app 3 times and shut everything down, but still no luck. Any suggestions?

thanks.

[SunsetRunner]

Hi There

I have just bought a charge 3 and cannot get my location set to always.

I have reinstalled the Fitbit App, also manually adjusted my settings etc as per your instructions but still no joy.

Please can you advise what I do to solve the issue

Many Thanks

Jim

[SunsetRunner]

Sorry I forgot to mention I have an iPhone XR with IOS 13 

[Michellesa]

I am having the exact same problem.  I have just bought the Charge 3 and despite uninstalling and reinstalling the app I cannot get the Fitbit app to show in the list for location services. Can someone please help us? I have an iPhone 7 updated to the latest ios

[Mike-P]

I just purchased a charge 3 today and synced it to my iphone 11 pro. I have completed the set-up process. However, when I go to the fit bit settings, the location is set to "ask". I've attempted to change this to "always" but it is reverting to "ask". I uninstalled the app and am having the same problem. How do I resolve this?

[Mike-P]

Marco - I am able to click on location which gives me four options (always, never, ask, only when using). The current default is "ask". I am able to click on "always", the check mark moves from ask to always. However, as soon as I exit the selection screen and return to fit bit settings, the location setting reverts back to "ask". I've unistalled the app, restarted my phone, reset bluetooth, and nothing fixes this. Please help.

[36bones]

I just received my Charge 3, two days ago and I’m having the same issue with an iPhone 8 Plus with the latest updates, as noted in the posts above mine. You cannot change the location settings in the under location services. It immediately reverts back to “ask”. The steps above do absolutely nothing to fix the issue between a Charge 3 and the iPhone location services. This is obviously an issue multiple people are having and it needs to addressed. This is not a good look for Fitbit customer service.

[Tallizoo]

When I've tried to switch it from Ask to Always it automatically switches back to Ask when I exit settings. I've uninstalled, revoked permission, rebooted. Any advice would be appreciated!                                       

iPhone 6s/ Charge 3

[Mike-P]

Someone else posted this response in a different thread and I believe I’m the instructions are more concise than mine. 

Let’s start by tapping your exercise tile in the Fitbit app. If you don’t have the exercise tile showing in the main page of the Fitbit app (where all your current challenges are) then tap Discover at the bottom left, then tap Health & Fitness Stats, then find exercise and tap it. Look to the bottom and tap “Add to today”.... that will pop you back to the main page. Now find the exercise tile and tap it. Look to the upper left and tap the stopwatch icon. Now tap “Enable Location Services” , then open settings and make your selection. (If it doesn’t let you select always then select when using the app) .....now go back to the Fitbit app and answer WiFi prompt. Now  go directly to your iOS setting and now you can change it to always.

[Sjomark]

This did work, but it is absurd one has to go through all of this obscure, absolute nonsense to get the app location services set to always. 

[Tallizoo]

This did work, thank you, but it didn't help my main problem of my watch and phone all of a sudden seldom syncing. I will continue my search. Thanks for helping me to rule that out.