Fitbit app not showing sleep, steps, or heart rate

[Mfern123]

Woke up this morning and went to look at my sleep to find that my step (including hourly steps) sleep and heart rate icons are missing from my dashboard. I have a charge 2 and the app was working fine yesterday. I can’t add these icons back from the discover page. It just says “requires fitbit device” or something like it at the top. The icons they are not visible when I try to edit the dashboard so I can’t add them back that way. I have tried logging out and back in to the app and re-synching my fitbit multiple times. 

My iphone is up to date on the current IOS and there is not update in the app store for fitbit. I can still see my steps and heart rate on my watch face and the fitbit itself seems to be working fine

[ReinJans]

Thank you for the follow up. Everything is back to normal. As even the historic data automagically reappeared (even surviving a reinstall) I assume the problem was server side. 

[dangomushi]

It resolved itself (I did not take any specific action) about 30 minutes
after I made that post. Since then I have not seem a repeat of the issue.

[JilliW]

All fine now but I did try all the things you suggested first

Sent from my iPhone

[GeekBoy]

Yes. Everything just started working. I didn’t have to do anything to fix it.

[DavideFitbit]

Excellent, that's great news, thank you for the updates @Marconv @ReinJans @dangomushi @JilliW @GeekBoy.  

[RaquelC67]

I just did the update and my steps and sleep are missing...the two most important items for me.  Cannot get it to return!  help!

[DavideFitbit]

Hello @RaquelC67, welcome to the Community forums. I'm sorry for the late response. 

I noticed there's an update for the Fitbit app that was just released yesterday , please make sure that you have the most recent version installed. If you haven't received it yet, you should be receiving shortly. Please stay tuned! 

Also, make sure that you've tried to try logging out from the app, then restart your phone and log back in to check if your information is correct. 

Keep me posted. 

[Crouton78]

Same! When will this be resolved?

[helley58]

App doesn't show steps,sleep or ❤rate icons. Turned off, uninstalled, reinstalled.  Tried everything.  Still no show.

[Canaries12]

Fitbit not allowing me sleep or hourly steps I press discover and they are blocked

[helley58]

Fitbit has not been syncing since November 24. Tried  everything

[SunsetRunner]

My iPhone Fitbit app no longer displays steps. I have logged out, switched off the phone etc.but nothing appears to work. I can’t add the icon back from the discover page either - it just says “requires fitbit device” or something like that. The only item showing on my dashboard is “calories”

Can anyone from Fitbit provide a solution? This is very frustrating! 

[Sandy6556]

Have tried deleting and reinstalling turning off and on 

syncing every day still only showing calories and drinks

everything else is missing 

showing on face of blaze watch

dont know what else to do 

[helley58]

Same. Any suggestions??Sent from my Verizon, Samsung Galaxy smartphone

[Sandy6556]

Hi
Nope still nothing on mine
Hopefully it fixes itself soon

Sent from my iPhone

[R-Seeto]

Hi Davide,

I’ve followed your instructions of logging out of the Fitbit app, restarting my phone & logging back into the Fitbit app & am still having no luck.

when I first logged back in the steps & heart rate icons reappeared but then disappeared straight away. When I search the icons it

says I’ve added.

on a seperate note, since first receiving my Fitbit charge 3, the weather is never available. It always says “please try syncing with phone”. Are you also please able to help me with that?

Thanks,

Bec

[Notdebie]

I have blaze Fitbit shows nothing ..  no steps no calories etc  blank .. my husband had Versa 2  same issues !!! 

[DeEhmTea]

It is doing this Again (I didn’t have the issue the first time in August - but my app is doing this now) 

[Kiwi_Damo]

Yip, 

for me it’s the sleeping heart rate graph.. blank.. nothing.. nada

The data is there as a bar graph below, just nothing on the main line graph 

[Racermom]

4:27pm August 13.  My charge 3 still not showing steps, sleep, heart rate, not syncing.

very frustrating.