Fitbit app not showing sleep, steps, or heart rate

[Mfern123]

Woke up this morning and went to look at my sleep to find that my step (including hourly steps) sleep and heart rate icons are missing from my dashboard. I have a charge 2 and the app was working fine yesterday. I can’t add these icons back from the discover page. It just says “requires fitbit device” or something like it at the top. The icons they are not visible when I try to edit the dashboard so I can’t add them back that way. I have tried logging out and back in to the app and re-synching my fitbit multiple times. 

My iphone is up to date on the current IOS and there is not update in the app store for fitbit. I can still see my steps and heart rate on my watch face and the fitbit itself seems to be working fine

[Cathydeex01]

I have the same issues..only calories can be seen nothing else x 

[Aaaaron]

How did you fix this? I just change to an iPhone 12 and now no HR, Sleep or steps

[Caroljohn]

I lost them about a week ago. I have deleted the app, and reinstalled it. I have turned off and on my Fitbit, turned the Bluetooth off an on. It still doesn’t offer the sleep, pulse, or steps. Just the calories. I have been unable to ask Fitbit anything.

[Caroljohn]

I used to see steps, heart, and sleep,.now all I see is are calories, water, pounds lost, and number of times I worked out. How can I get the other ones back?

[Rich_Laue]

Hi @Caroljohn I've merged your posts since the one was under an unrelated subject

I'm going to have to ask for more info. 

Do you see the Steps Heart and Sleep tiles, but their isn't any data in them? If this is the case your tracker has not synced. Tap here for help. 

Now if these tiles have disappeared then your tracker has been removed from your fitbit account and we need to add the tracker

[Caroljohn]

My Fitbit app used to show steps, heart, and pulse. It doesn’t anymore, so I wondered why. I have reinstalled the app, but that didn’t correct it.



Sent from myMail for iOS

[Caroljohn]

I now see calories, pounds lost, and water. I have tried everything to get the steps, heart, and sleep. They show on my watch.

[Caroljohn]

That is exactly what happened to me. It is so frustrating! Did you ever get it fixed?

[Aaaaron]

Hi
Yes it ended up fixing itself.

[AlvaroFitbit]

@Caroljohn @Aaaaron Welcome to the Fitbit Community.

@Caroljohn sorry to hear about this. This usually happens when you remove your Fitbit device from your account. Please try setting up your device by following these instructions.

@Aaaaron happy to hear that your issue was resolved.

Let me know how it goes.