Fitbit app not syncing

[Bailey20]

My Fitbit app hasn't synced for the past 10 days. When I get into the app it doesn't show me my steps or anything from the past 10 days. I don't think my app is finding my Fitbit which is weird because my Fitbit is charged and on and right next to my iPod. My Bluetooth is on and my wifi is working fine. I've even tried restarting my iPod and trying again. I've tried just about everything but nothing is working and I don't know what to do and it's getting kind of annoying. Can anyone help me?

[SteveH]

Unfortunately your fitbit's memory only holds 7 days of detailed data so you will have lost some data by now (it does have memory for 30 days of summary data so you won't have lost everything).

Having restarted your iPod without any luck I would suggest restarting your fitbit as the next step. Here's how:

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

Note that this doesn't always work first time so give it a few tries.

[Kimmer80]

For over a week now my tracker won't sync to my iPhone. I have tried all the trouble-shooting steps and none of them worked.

[Cherrybaby01]

Im having real problems too. I've lost the sleep mode on the app and it lost my Fitbit charge completely I deleted the charge from the app then tried to reinstall it without success. I deleted the app and reinstalled that again which at least give me some feedback on steps etc but still no sign of the sleep part. This was the reason I got the charge in the first place so I'm very disillusioned at the moment ☹

[DerrickS]

Hi @Kimmer80, I'd recommend the following:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

@Cherrybaby01 I would recommend steps 1 through 3 mentioned above and then I would recommend re-pairing your tracker using the "Replacing a tracker..." instructions mentioned here.

Hope this helps you both out!

[Cherrybaby01]

Many thanks for the advice. I'll try it all when I get on wifi at home
👏🏻👏🏻👏🏻🙋🏼

Sent from my iPhone

[Kimmer80]

I tried your trouble shooting advice and it did not work. My device and tracker still won't sync.

Sent from my iPhone

[Cherrybaby01]

Following the steps above mine has finally got back to where I was last week. Thank you x