Fitbit app not working on iPhone 5S and shows "Can not get in touch with the topic"

[THDK]

About 4 days ago my Iphone stopped to open the FitBit  App. I get the information: "Can not get in touch with the topic". I am sure the reason is that I have an Iphone 5S - and after the latest update Apple only allow me to use up to iOS 12.5.4. They want me to buy a new Iphone. But the problem is also that Fitbit accepts this and connect their APP to Apples updates. Are you aware that you leave a lot of users out in this way - and is it FitBits customer policy? Or what can I and all the others in the same situation do? I do not hope your solution to the problem is the same as Apples.I have been using the FirBit App for 5 years.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @THDK.

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. I would like to mention that the Fitbit app should keep working on iOS devices with iOS 12 or lower, as long as the Fitbit app is not uninstalled. For more information, please see this help article and check this link.

See you around.

[LZeeW]

@THDK   Your iPhone 5s isn't supported by Apple anymore.  This means you won't get security updates.  You should consider upgrading your phone for security reasons.

[THDK]

Thank you for answering me. And yes.- it works now. I was able to choose and download an older version. I did not remove my actual fitbit app before downloading (a new app)  - I simply just tried to download the fit bit app - and here I could choose an older version.
I am thankful for your advice. 

[THDK]

Thanks for the information - wonder why you don´t mention Charge 2 in your line of products? I am very happy for my second charge 2 watch and have resently bought a third charge2 watch to ensure me this watch if my actual watch stops to function 🙂 

[LiliyaFitbit]

Thank you for your reply, @THDK. It's nice to see you around and thank you for your support, @LZeeW.

@THDK I am glad to hear that you were able to resolve the issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and feedback. I am glad to hear you like your Charge 2 and hope you continue enjoying the Fitbit experience! 

Regarding your concern, we're always working to streamline our offerings as we introduce new products. Although it’s been a popular product for us, we’ve decided to discontinue selling Charge 2 on fitbit.com. We’ll continue to support the Charge 2 software along with any questions you have as you use the device. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Happy stepping!

[lkmatt]

I have an Iphone 6S.  My last IOS update is 12.5.4.  About two days ago my Fitbit app wouldn't open to sync.  In following all and support process I removed the app and tried to reinstall.  It told me I had to use a lower fitbit version which was compatible and did I want to download.  I did that but now I can't make it thru set up.  The support operator made me remove my older Alta device too and now I can't get either back on even though the devices are in fine shape.  Ugh.  Yes did the shut down of the device and other turn off blue tooth,, etc.  I did that before I messd with the app removal and reinstalling of the older version and actually got further through the set up initially.  SAD that this brand is progressing like this

[LZeeW]

@lkmatt   Please check in your iPhone settings to see if you can get a software update.  I have a 6S and have iOS 14.8.  If you can't update past iOS 12.5.4, then are you sure your iPhone is a 6S?