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Fitbit app not working with cellular data.

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‎05-30-2019 09:22 - last edited on ‎05-31-2019 05:27 by Moderator Alum

‎05-30-2019 09:22 - last edited on ‎05-31-2019 05:27 by Moderator Alum

on IOS 12.3.1 , Fitbit app is not working on Cellular Data., Show no internet Connection , when its Connect to LTE network 

 

Moderator Edit: Clarified Subject.

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Accepted Solutions

‎05-31-2019 05:44

‎05-31-2019 05:44

Hello @AmritpalManak thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to go to your phone Settings > General > Restrictions > Cellular/ Mobile Data Use.  Make sure "Allow Changes" is enabled. 

 

After that, go back to Settings > General > Cellular/Mobile Data and make sure Fitbit is enabled here. If it's not, enable it and restart your phone. Go back to the Fitbit app and swipe down to refresh. 

 

Give this a try and in case you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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1 REPLY 1

‎05-31-2019 05:44

‎05-31-2019 05:44

Hello @AmritpalManak thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to go to your phone Settings > General > Restrictions > Cellular/ Mobile Data Use.  Make sure "Allow Changes" is enabled. 

 

After that, go back to Settings > General > Cellular/Mobile Data and make sure Fitbit is enabled here. If it's not, enable it and restart your phone. Go back to the Fitbit app and swipe down to refresh. 

 

Give this a try and in case you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes