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Fitbit app opens to a completely white screen

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‎02-18-2024 07:12 - last edited on ‎02-23-2024 10:08 by Fitbit Moderator

‎02-18-2024 07:12 - last edited on ‎02-23-2024 10:08 by Fitbit Moderator

Since the update recently, the app opens to a completely blank white page on both iPad and  iPhone. How hard can it be to get a totally & correctly working app?

 in addition: I’ve complained bitterly on this forum about naming exercise types for several months. Auto-recognise puts up utterly bizarre exercises, not even remotely similar to what I’ve been doing. And for a long time and still remains so, no way of changing them.  

I repeat, how hard can it be?

 

Moderator Edit: Clarified subject

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‎02-19-2024 01:51

‎02-19-2024 01:51

Hi @mx5ok - unfortunately there are shortcomings that were introduced with this new version since it was released in September 2023. A lot of people are not happy with it.

In your case logout of the Fitbit app on both devices and turn off Bluetooth on the iPad ore any other devices. Swipe off the active Fitbit window and restart the phone.

You will need only one device and one watch active, then login again.

Author | ch, passion for improvement.

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