Fitbit app remains "Battery Low" notification and won't be deleted

[runner124]

I have a  notification that says Your Fitbit battery is low dated Mar.2,5:46am, I cannot get rid of it. It pops up randomly...help please its only on my phone not my blaze...

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @runner124! If the battery notification still remains in your Fitbit app, I'd recommend doing the following:

• Disable "Low Battery" 
• Force sync your Blaze
• Log out of your Fitbit app
• Force quit the app
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Enable "Low Battery"
• Force sync your Blaze

I've moved your post to the iOS App as there are more chances to get related replies here.

Hope this helps, keep me posted! 

[runner124]

no luck tried diffent thing,don't want to mess up my app.....

[MarcoGFitbit]

Hello @runner124 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back to us after trying the troubleshooting kindly provided by @MarreFitbit. Tell me, is the notification showing on your phone's screen as a push Notifications or is it showing in the Notifications tab?  Would it be possible for you to reply to us with a screenshot? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[runner124]

Here is the pic,dated Mar2,5;46am
[image: 55439725_2747886165229358_8534127346028904448_n.jpg]

[MarcoGFitbit]

Hello @runner124, I hope you're doing well, thanks for coming back. It seems the screenshot you added to your reply didn't come through. Please follow these steps and try again. 

Thanks for your understanding, we'll be waiting for your next reply.