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Fitbit app says there's no internet connection.

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‎06-29-2017 18:36 - last edited on ‎07-01-2017 07:08 by Moderator Alum

‎06-29-2017 18:36 - last edited on ‎07-01-2017 07:08 by Moderator Alum

I have previously used the Fitbit app on my iPhone without any problems.

 

Bought and setup a Fitbit Alta HR successfully last night. App was syncing and working.

 

This morning the app advises me there is no internet connection. I am able to use internet and other apps like Facebook and Instagram. So i obviously have internet.

 

I have tried uninstalling and reinstalling the app without success.

 

Moderator Edit: Clarified Subject.

 

Any suggestions?

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1 REPLY 1

‎07-01-2017 07:44

‎07-01-2017 07:44

Hello @Z89, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation. Is this happening when you're using cellular data or Wi-Fi? In this particular case I would like to recommend you to check your phone Settings to make sure everything's in order. Please go to Settings > Fitbit  and check that Background App Refresh and Cellular Data are enabled. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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