Fitbit app showing a white screen

[CandyW]

I have had my Fitbit app on my iPhone for 5 years. A week ago I pushed the button to open the app and all that showed up was a white screen with the Fitbit name at the top in blue and a line across the bottom. Why and what is happening here? How do I fix this?

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Hi @CandyW, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that the Fitbit app has a white blank screen when you open it. Thanks for the additional details, I understand your concern and I am here to help. I recommend doing the following:

1. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. If the issue still persists, please uninstall and reinstall the app.

Let me know how it goes. 

[CandyW]

2 questions:
1. How do I “force quit” the app?
2. If I uninstall, then reinstall, won’t I lose all my stats?


Candy W. Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @CandyW.

You can force quit the app by following the steps from this help article: How to force an app to close on your iPhone, iPad, or iPod touch. Regarding your concern, your data is uploaded to the Fitbit servers and you should be able to uninstall and reinstall the app without losing your data. 

Keep me posted on the outcome.

[CandyW]

I followed your instructions and it worked ! I am so relieved I didn’t lose any of my data. Thank you!!

Candy W. Sent from my iPhone

[LiliyaFitbit]

Thank you for your response, @CandyW.

I am glad to hear the issue is resolved! Thank you for posting the update here, I appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[theheadsoffice]

I have uninstalled & reinstalled the app but still get the white icon. Much prefer the blue. Any suggestions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @theheadsoffice.

I appreciate your participation in the Forums and sharing that you see the white icon. Thanks for trying to resolve this by uninstalling and reinstalling the app. I recommend to force quit the app and then open the Fitbit app again. It may take a moment for it to load. If the issue persists, please take a screenshot and attach it in your reply so I can investigate.

Looking forward to hearing back from you.