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Fitbit app showing blank screen when opening it.

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‎10-10-2017 14:11 - last edited on ‎10-11-2017 08:58 by Moderator Alum

‎10-10-2017 14:11 - last edited on ‎10-11-2017 08:58 by Moderator Alum

Hello,

I purchased a fitbit Blaze and connected it to my iPhone 6.  I have had to delete the app and reinstall it to get it to connect with my Blaze more than once.  I'm wondering what gives?    I just looked and it looks like I'm running IOS 9 (I always like to wait to update my phone to make sure all the bugs are worked out first.)  Wonder if this might be the culprit?

 

Please help, this is irritating. 😉

 

Thanks a bunch!

Jennifer

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎10-11-2017 09:12

‎10-11-2017 09:12

Hello @YZF. have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

At this moment I would like to suggest you to update the Fitbit app as we have just released a new version (2.41.1). Please keep in mind that we release updates that work more effectively with the latest OS versions so if you haven't updated your phone, that also might interfere in the functionality of the app itself, so my recommendation would be updating your phone as well (latest version 11.0.2)

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-12-2017 03:40 - edited ‎10-12-2017 03:56

In response to MarcoGFitbit

‎10-12-2017 03:40 - edited ‎10-12-2017 03:56

I have the same problem.  I am running iOS 10.3.3 which my phone says is the most up to date iOS version and I do not need to update.  I have uninstalled the ap and reinstalled with the same problem.  There is something wrong with the ap.  I noticed this starting this weekend.  

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‎10-13-2017 12:13

In response to Karalou

‎10-13-2017 12:13

So what do we do? 😞 

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