Fitbit app showing message that the Bluetooth is off when it's currently on.

[Jer0311]

Since the release of iOS 11 the Fitbit app sporadically believes that Bluetooth is off even though it is turned on and displays the following message:  “One isn’t syncing because your iPhone’s Bluetooth is off”

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jer0311, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please turn off WiFi and Bluetooth when opening the Fitbit app, once in the Dashboard enable Bluetooth first and then WiFi so your tracker can start syncing. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply. 

[Mitul]

I am not sure if the problem is solved yet but I still see the same error every time when I try to connect my Fitbit surge to I phone 7

[MarcoGFitbit]

Hello @Mitul, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention, have you tried to turn off Bluetooth and WiFi from your phone settings before trying to sync or set up your tracker? If so, please reply to me with the following information so I can check this further:

• iPhone model you're currently using.
• OS version your phone is running. 
• App version currently installed in your phone (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Nursesophie89]

I’m having the same issue. I have the Alta HR and am running ios 11.2.5. 

[Mitul]

Hello Marco, sorry for late reply, I have iPhone 7 with ios 11.2.5,, I tried opening Fitbit app after turning off Bluetooth and wifi and then turning on Bluetooth first , and it’s working perfectly, you are awesome, thank you very much 👍🏻

UPDATE:

Hi sophie, my phone has ios 11.2.5 too,  turn off WiFi and Bluetooth when opening the Fitbit app, once in the Dashboard enable Bluetooth first and then WiFi so your tracker would  start syncing. I tried this and it’s been working...

[MarcoGFitbit]

Hello @Nursesophie89, have a warm welcome to the Fitbit Community, thanks for joining the conversation. I hope you're having a great day @Mitul, thanks for taking the time to reply and letting me know your issue has now been resolved. 

@Nursesophie89, at this moment I would like to suggest you following @Mitul's steps described above and check if that works for you. If not, restart your phone and try again. Please remember to turn off WiFi and Bluetooth from the phone Settings and not from Control Center. 

I hope this can be helpful, give it a try and let me know the outcome! 

[j1j]

I am having the same issue and getting message "Bluetooth is off". I have tried turning wifi off and bluetooth off on my iphone6 and then turning both on. still getting the same message

[MarcoGFitbit]

Hello @j1j, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for already trying the troubleshooting steps provided earlier. After you have turned on WiFi and Bluetooth in your phone, while on the Fitbit app, please swipe down to start a sync, if the message does not disappear, swipe down a couple more times, this will force the app to sync with your tracker. Additionally, as mentioned above, please remember to turn off WiFi and Bluetooth from the phone Settings and not from Control Center. 

I hope this can be helpful, give it a couple tries and let me know the outcome. 

[CentralVllyGuy]

Thanks Mitul. The steps posted by FitBit support did not help at all (on many conversations).  Your steps worked for me, first try.

[MarcoGFitbit]

Hello @CentralVllyGuy, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I'm very glad to know @Mitul's troubleshooting steps were helpful for you and your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[Melissarobinson]

I have tried all these steps, turning off WiFi, turning off Bluetooth, turning back on, swiping down, nothing is working! 

[Bgoode]

I also did as you with no success. I then shut phone down for a few minutes and restarted and finally sync began

[LittleGrin]

This exact same thing is happening to me. My Fitbit hasn’t synced since June 29th, and I’m now working abroad and can’t get my watch to show the correct time. 

I’ve tried all the steps you mentioned multiple times, deleted and reinstalled the app, and turned the phone on and off but nothing is working. 

I have an iPhone 8, running iOS 11.4 and a Charge2 Fitbit. 

Thanks! 

[MarcoGFitbit]

Hello @LittleGrin, @Bgoode and @Melissarobinson, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

@Bgoode, I appreciate you have let us know your issue has now been resolved after you restarted your phone. I'm very glad! 

@LittleGrin and @Melissarobinson, if you're still experiencing this issue, i would like to suggest you the following to help your tracker sync:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[VFRMark]

Hi Marco,

1st post after spending 6 hours trying to get Versa and fitbit app to work today.   Yesterday after 1st buying the watch and after 4 hours it synced, but it gave up today and i must admit I am a little depressed with the hundreds and hundreds of complaints about the same subject and the same solution being posted time and time again which does not work.  I have reboot my phone more times today than it has been rebooted in the last 6 months.

I bought the versa thinking a very simple upgrade as i have flex 2 which works very well and i can reconnect to now and it works with the app, but only after 4 hours yesterday including lots of soft resets, 2 hard resets and about 20 phone reboots it connected up.  but this afternoon its stopped syncing and the app gives an error of no bluetooth but it also will not connect to wifi and the watch says "WiFi off"

Phone is One Plus 5T 8Gb Ram, 128Gb memory, running 8.1.0 android.

Watch is Versa 32.32.10.15 and in watch settings it states "WiFi off" but theres no switch to change this.

So been following the suggestions in over 100 threads now and its very very sad that a business can get so many complaints about the same thing and basically not even admit that there is a problem,  customer service zero points so far and it was so simple to set up the flex 2 so it must be the versa.  To repeat I have never seen so many threads in any forum all complaining about the same thing and no one from the actual company doing anything about it.  really beyond belief.

So not sure you have any more suggestions i have not tried and it might have to be a rejection of the watch and just got back to my flex 2 or maybe another android device from a different company.

Mark 😞

[VFRMark]

guess i replied on wrong forum there as this is the IOS one, but to be hones its the same problem across both platforms and hundreds of people posting the same problem for ios and android 

[JohnS2973]

Same problem...........Ap says "Bluetooth is turned off" while it is not turned off - this paralyzes the Ap.  I tried turning Bluetooth off/on, phone off/on....no good. 

Then I told my bluetooth to ignore the device in hopes or re-pairing, but still says 'bluetooth not on'  

Looked on-line and saw sequence of turning wifi and bluetooth off/on and tried that.  It's trying to find device but now can't.

This is a gigantic waste of time......frustrating.  For the cost of this tech, it should just work 😞

[MarcoGFitbit]

Hello @JohnS2973, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have shared your experience with me. Tell me, since when have you experineced this issue? Have you updated the Fitbit app recently? If you have updated it recently and pulling down the screen while in the Dashboard after turning off/on the Bluetooth on your phone please let me know so I can check this further. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[JohnS2973]

Eventually but powering down the phone and restarting I was able to
re-install the fitbit Ap and sync the watch. The watch is now draining
it's battery in less than 24 hours from a 100% charge. Why?


Moderator Edit: Removed Personal Information.