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Fitbit app shows "No internet connection" on 4G with iOS 15 beta 5

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‎08-13-2021 16:33 - last edited on ‎08-15-2021 17:24 by

‎08-13-2021 16:33 - last edited on ‎08-15-2021 17:24 by

Hi

 

i am using iOS 15 beta 5 and Fitbit app doesn’t connect whilst on 4G. Only wireless at home. It says go online to sync 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎08-15-2021 17:22

‎08-15-2021 17:22

Welcome to the Fitbit Community, @AndrewS87.

 

Thanks for the details shared in your post. I understand your concern and recommend to force close the app and reopen it. I also recommend checking if you have a VPN app that could be affecting the functionality of the Fitbit app. 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-15-2021 17:30

In response to LiliyaFitbit

‎08-15-2021 17:30

Hi 

 

Thank you for your reply. I have tried that and even reinstalled the app. No luck. 

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‎08-15-2021 19:36

In response to AndrewS87

‎08-15-2021 19:36

Thank you for your reply, @AndrewS87.

 

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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