Fitbit app shows resting heart rate of 0

[EthanBarnes]

My app says my resting heart rate is 0 bpm but shows my current heart rate accurately. My actual fitbit watch has the real resting heart rate. I tried deleting the app and a resetting it but nothing changed. What can I do to fix this? I'm alive so I know my heart rate isn't 0 bpm.

Moderator Edit: Clarified subject

[MarniY]

I've been having trouble with my heart rate monitor on my Inspire HR. At first, the app was only displaying my resting heart rate, though it was recording my heart rate. I finally managed to fix that by updating the app. Now it's showing my BPM, but it displayed my resting heart rate as 0 bpm. Obviously, that can't be right. I've had problems in the past when I work out and the heart rate monitor stops tracking me. This is frustrating because then I don't get a completely accurate reading of my total workout.This fitbit isn't old, no more than six months or so. Any help to fix this would be greatly appreciated!

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi everyone. Welcome to the Community Forums.

Thanks for bringing this to my attention. I see where you're coming from about the issues experienced with the Fitbit app and I'm sorry that you're having this experience. Since you've updated the Fitbit app, may I know the model of your phone and the OS/software version? This information will help me to further investigate.

In the meantime, please try the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app:
   For iOS devices, see this article.
   For Android devices, see this article.
3. Reboot your phone.
4. Open the Fitbit app and log back in to check your heart rate details.

I'll look forward to your response.

[Pvk123]

I tried the above steps and I still show a resting heart rate of zero.

[PriyaP17]

I’ve also followed the steps above, but my Fitbit shows the same 

[Abzz]

Followed all steps and it worked

[MarniY]

Hi there,

Thanks for reaching out and sending these instructions. I tired all the steps and it’s still showing my resting heart rate as 0. I have and iPhone 11 Pro, iOS software 13.5.1.

Also, when I used it my Fitbit when I was working out Yesterday, the heart rate monitor was very erratic, and would cut out. 

[LizzyFitbit]

Hi @Pvk123 and @PriyaP17. Welcome to the Community Forums.

Thanks for joining this thread as well for your efforts while trying the steps from my post. Since your resting heart rate is still showing 0, I'd need you to provide me with the following information:

• Model of your mobile device
• OS/software version running on your mobile device
• Fitbit app version which can be found in the Fitbit app > Profile picture > Help

Keep me posted.

[Pvk123]

Fitbit 3.25.1(977)

iPhone 13.5.1
iPhone 8

Inspire HR

Petra

Sent from my iPhone

[EthanBarnes]

I tried all that but still nothing. I have an iPhone 10 on IOS 13.5.1. Thanks

[Will618]

Mine is doing the same. Fitbit AltaHR on iPhone 6

[Will618]

iPhone 6 version 12.4.6 for mine 

[Will618]

Never mind updated to 12.4.8 and it’s working now. Hope everyone else gets it sorted 🙂

[cassicanwait]

Hi I have the same problem. 

IPhone xr

Ios 13.5.1

Fitbit 3.25.1 (977)

[GeeWong]

I also experienced the 0 bpm resting heart rate issue.  I noticed this issues on July 18th, 2020.  I tried the steps for recovery and they had no affect.  I'm using an iPhone XR with IOS 13.5.1 and it appears to be downloading ISO 13.6.  IOS 13.6 has 2 item changes listed under heath.

[ren_few]

I'm still having the same problem on an iPhone 6s running 13.5.1. Seems like it started after the last firmware update for Fitbit 4.

[GeeWong]

After downloading and installing IOS 13.6, the issue is gone.

[SunsetRunner]

Since iOS update 7/16/2020 when I wake up in the morning Versa 2 app dashboard is showing resting heart rate at 0. If I click on the heart rate and it takes me further into the app it shows resting heart rate at a normal range for me. When the main screen of the dashboard finally shows resting heart rate it’s way higher than normal. I’ve reset the watch, logged out , back in, deleted the app off my phone and reinstalled it. I’ve never had this issue until last iOS update. Please help!

[DuaneBloedow]

Same here. 

Charge 2

iPhone 7 plus

OS 13.6

fitbit 3.25.1 (977)

[SunsetRunner]

I have also followed the above steps and did not work.
have Fitbit Charge 2 version 22.58.0

iPhone XR