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Fitbit app won't open after update iOS 16.3.1

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‎03-02-2023 04:59 - last edited on ‎04-18-2023 11:57 by Fitbit Moderator

‎03-02-2023 04:59 - last edited on ‎04-18-2023 11:57 by Fitbit Moderator

Hi all,

 

I just installed the new version of iOS 16.3.1 and now my Fitbit app won’t even open. I pull it up and it crashes immediately. Anyone else having trouble with this?

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-19-2023 13:37 - edited ‎05-30-2023 12:59

‎04-19-2023 13:37 - edited ‎05-30-2023 12:59

Hi there, @riannotti.

Thanks for bringing this to our attention. I'm sorry you've had this experience and because it's been a few days since your post, may I know if the issue persists? If so, let's give a try to the following steps:

 

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.

View best answer in original post

Best Answer
1 REPLY 1

‎04-19-2023 13:37 - edited ‎05-30-2023 12:59

‎04-19-2023 13:37 - edited ‎05-30-2023 12:59

Hi there, @riannotti.

Thanks for bringing this to our attention. I'm sorry you've had this experience and because it's been a few days since your post, may I know if the issue persists? If so, let's give a try to the following steps:

 

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
Best Answer