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Fitbit carried over steps and food from Yesterday to Today.

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Hello I have a Fitbit one. My app keeps replicating my steps yesterday to today. It also keeps deleting my food and drink entries from yesterday, and replicating some of my food data from yesterday to today. Any help would be appreciated! Ali 🙂

 

Moderator Edit: Clarified Subject.

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Hello @alicethorne1988, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. At this moment as your tracker carried over your steps from "yesterday" to "today's" information, I would like to ask you to restart your Fitbit One, then monitor it for the next few days, restarting it should fix this problem.

 

To restart your Fitbit One:

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Now, when it comes to the foods getting replicated from a previous day, would it be possible for you to send me screenshots of this? It will be very helpful for me to get this information to check this situation further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

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