05-28-2018
06:36
- last edited on
05-29-2018
07:16
by
MarcoGFitbit
05-28-2018
06:36
- last edited on
05-29-2018
07:16
by
MarcoGFitbit
Hello I have a Fitbit one. My app keeps replicating my steps yesterday to today. It also keeps deleting my food and drink entries from yesterday, and replicating some of my food data from yesterday to today. Any help would be appreciated! Ali 🙂
Moderator Edit: Clarified Subject.
05-29-2018 07:23
05-29-2018 07:23
Hello @alicethorne1988, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have brought this to my attention. At this moment as your tracker carried over your steps from "yesterday" to "today's" information, I would like to ask you to restart your Fitbit One, then monitor it for the next few days, restarting it should fix this problem.
To restart your Fitbit One:
Now, when it comes to the foods getting replicated from a previous day, would it be possible for you to send me screenshots of this? It will be very helpful for me to get this information to check this situation further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.