11-07-2018
21:50
- last edited on
11-08-2018
07:11
by
MarcoGFitbit
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11-07-2018
21:50
- last edited on
11-08-2018
07:11
by
MarcoGFitbit
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My Fitbit won’t sync at all. New sim put in my phone last night but everything else is fine .
can you advise?
Moderator Edit: Clarified Subject.

11-08-2018 07:13
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11-08-2018 07:13
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Hello @NanaDi, I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if your tracker or watch is not syncing correctly, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

11-08-2018 08:47
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11-08-2018 08:47
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There is a known IOS 12 syncing issue with Blue Tooth.
https://appletoolbox.com/2018/09/bluetooth-problems-with-ios-12-how-to-fix/

11-13-2018 08:19
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11-13-2018 08:19
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Hello @mclfbitowner, I hope you're doing well, it's nice to see you around.
I appreciate your participation in the Forums and for taking the time to share this information with us. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

