Fitbit flex won't set up to my account

[BillyMadison]

I got a Fitbit flex in December of last year it was working fine. Until I accidentally removed it from my account. I tried setting it back up but the it will recognize that it is there but it would not connect to Fitbit. Does anyone know what is wrong with it?

Thanks

[MariamV]

@BillyMadison welcome to the forums! Let's try restarting your tracker first by doing the following:

1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
2. Insert a paperclip into the small pinhole on the back of the charger.
3. Press on the pinhole for 3-4 seconds.
4. Take your tracker out of the charger and insert it back into the wristband.

Then please try setting up your tracker again using your Fitbit app for iOS by following these steps:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your Flex and follow the onscreen instructions to continue.

Hope this helps, keep me posted! 

[BillyMadison]

Thank that fixed it

[MariamV]

@BillyMadison thanks for the update! Reading that your issue was solved was like a ray of sunshine!  Help other users to discover the solution my marking the post as an Accepted Solution. By doing that other users will definitely be able to have the same solution as you did.

Happy stepping!