Fitbit hr unable to download app

[Kalexie]

Unable to download app

[LZeeW]

@Kalexie   What model iPhone are you using?  Is it on the list of compatible devices ?  Your iPhone must be able to run iOS 11 to load the Fitbit app.

[Kalexie]

Hi Thank you for your email.  I own iphone 6, which the apple store updated recently.

[LZeeW]

@Kalexie   The iPhone 6 is fully compatible.  Do you get an error when you try to download the app?  What happens when you try to download the Fitbit app?  Please be specific.

Also, try restarting your phone and see if that helps.

[Kalexie]

Hi Thank you for your email.
All sorted, i work for an IT company and the engineers sorted the issue
Thanks again

[LZeeW]

@Kalexie   Can you briefly share what the engineers did to get you going?  I will mark it as a Best Answer and your experience can help others.  😉

[Kalexie · Accepted solution]

HiBasically they deleted app for Fitbit Logged off my iPhone And downloaded Fitbit via App Store Hope this helps
Kalexie