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Fitbit information is now missing

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‎10-01-2024 10:24 - last edited on ‎10-08-2024 12:52 by Fitbit Moderator

‎10-01-2024 10:24 - last edited on ‎10-08-2024 12:52 by Fitbit Moderator

11 years worth of my information is now missing someone needs to contact me and fix this. Are you kidding me?


Moderator Edit: Clarified subject

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‎10-08-2024 12:57 - edited ‎10-08-2024 13:00

‎10-08-2024 12:57 - edited ‎10-08-2024 13:00

@Sharonkaymarie Welcome on board.

Thanks for bringing this to my attention, I'm sorry that you've had this experience. To look into this, could you confirm if this happened when doing a specific action? Or is the issue with your Fitbit device not syncing? Please provide me with more information as this will help me to investigate on my end.

In the meantime, I'd suggest updating the Fitbit app on your phone. Our team recently released a new version, and this may help you sync all your data correctly.

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