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Fitbit keeps showing initial setup screen

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‎12-07-2019 13:58 - last edited on ‎12-08-2019 10:19 by Fitbit Moderator

‎12-07-2019 13:58 - last edited on ‎12-08-2019 10:19 by Fitbit Moderator

Hello there,

If anyone can help me please. So the screen of my fit bit say in so many languages to download the app on my phone.I did it but when im trying to update as what it says on the app it takes like one day to tell me the updated thing has failed. I can't even see the time on my fit bit watch . I cant see nothing on the screen no matter how i move my finger on it ,doesn't show anything else on the screen  of my watch just the logo that of fit.Please help me.The first time when i downloaded the app it was working fine.Some how one day the screen wss just nothing showing and it doesn't work or show nothing when pressing the button.i don't know what to do??

 

Moderator edit: updated subject for clarity

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‎12-08-2019 10:41

‎12-08-2019 10:41

Hi @Miracastro. Welcome on board!

 

Thanks for letting me know about your Fitbit and the steps tried prior posting. I'm sorry that you're having this experience and I'll help you out with this. Since your watch isn't completing the update correctly, I've gone ahead and requested a case on your behalf so our Support team can look into this and provide you with assistance. Keep an eye on your inbox.

 

I'll be around, keep me posted.

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