Fitbit messages are not reaching the app.

[MooseA]

Since updating my iphone to the X model my messages are no longer coming through the app only via email. Tried resetting phone, reinstalling the app, all sorts of stuff even set up a new device. Help 😊😢

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MooseA, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention, are you not getting messages from the Fitbit app sen to you by one of your friends or your tracker is not receiving text Notifications? Have you updated the Fitbit app recently? 

At this moment I would like to suggest you to go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[MooseA]

Yes being a tech guy I had already done all that. Actually it ended up being I needed the update for my version of IOS as well as for the iPhone X that was released yesterday. 8 hours before I wrote my post there was an update that fixed the issue I contacted support via chat and we figured it out. So anyone else with that issue the update fixes it. Thanks for the response 😊 Have a great day!

[MarcoGFitbit]

Hello @MooseA, I hope you're doing well, thanks for taking the time to reply. 

I'm very glad to know your issue has now been resolved and that your tracker is now receiving notifications from your iPhone X after the latest app update. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!