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Fitbit not connecting with myfitnesspal/mapmywalk

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‎02-14-2017 14:51

‎02-14-2017 14:51

My steps are not showing up in Myfitnesspal and my workout from this morning, logged using mapmywalk, is not showing up in fitbit. Any water or food I have logged in myfitnesspal is not showing up in fitbit.

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2 REPLIES 2

‎02-14-2017 20:10

‎02-14-2017 20:10

Mine is doing the same thing

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‎02-15-2017 05:18

In response to Harpp

‎02-15-2017 05:18

Hello @traciep7 and @Harpp, thanks for joining us, it's great to have you on board! Smiley Happy

 

If your steps are not being transferred from Fitbit to MyFitnessPal, I would like to suggest resetting the link between apps so they can start transferring information between themselves once again. 

 

Additionally, please try to reset the link with MapMyWalk as well:

 

  1. Go to My Applications on the Fitbit website.
  2. Search for MyFitnessPal and click on Revoke Access.
  3. Go to the MapMyWalk website 
  4. Click the Improve tab and then select Device Connect.
  5. Find Fitbit on the list and click the Connect button. You're taken to fitbit.com
  6. Log in with your Fitbit credentials.
  7. Go back to MapMyRun and go to your workout dashboard.
  8. Click the Import Workouts button
  9. Next to Fitbit click the Sync button. One month of your step history will be imported.

I hope this can be helpful, give it a try and if you need anything else, please keep me posted! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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