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Fitbit not recording steps on iOS 11

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‎10-02-2019 15:56

‎10-02-2019 15:56

FitBit is no longer capturing my steps since I switched to iOS 11. I logged out and force closed the app. And logged back in. But my steps for Today still shows zero. Apple’s Activity shows over 8K. 

Please advise. Thank you

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‎10-03-2019 08:34

‎10-03-2019 08:34

Hello @GentleTiger 

I see your having problems seeing your steps after an iOS update to iOS 11. I’m concerned that since you are operating on an iOS 11 that your device may not be compatible with the Fitbit App. You can check that here: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

😃 Please let me know if you indeed have a device that is compatible with the Fitbit app

 

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