Fitbit not syncing

[Schmiley]

Have restarted phone and Bluetooth is activated but my Fitbit says it’s thurday of last week. The Fitbit did die and I have now recharged it. 

[MarcoGFitbit · Accepted solution]

Hello @Schmiley, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Which tracker are you currently using? Have you updated the OS on your phone as well as the Fitbit app? If so, I would like to suggest you the following:

1. Restart your tracker.
2. Restart your phone once again
3. Turn off Bluetooth on your phone for 15 seconds once again, then turn it back on. 
4. Make sure you have a strong WiFi signal
5. Make sure there are no other Bluetooth devices around that might interfere with the syncing process. 

If after following these steps your tracker is still not syncing correctly, let's set up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.