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Fitbit not syncing

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‎01-14-2018 02:52

‎01-14-2018 02:52

My charge is not syncing, I have the app on an I phone 8 and every time I have to either delete the app and reinstall it or log out and log back in. Any ideas?

 

This is my third Fitbit all have had different problems.

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‎01-14-2018 11:25

‎01-14-2018 11:25

Hello @Vita1

Trhis this:

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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