help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2018 02:52

‎01-14-2018 02:52

My charge is not syncing, I have the app on an I phone 8 and every time I have to either delete the app and reinstall it or log out and log back in. Any ideas?

 

This is my third Fitbit all have had different problems.

Best Answer
0 Votes
1 REPLY 1

‎01-14-2018 11:25

‎01-14-2018 11:25

Hello @Vita1

Trhis this:

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
Best Answer
0 Votes