help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2017 08:33 - edited ‎07-02-2017 08:34

‎07-02-2017 08:33 - edited ‎07-02-2017 08:34

My Fitbit is tracking my exercise but not my daily steps. I have turned on and off my Bluetooth, I am constantly refreshing, but it's not working. And I try to go on the app to get help from Fitbit and that information isn't coming up either. I don't know what to do anymore. My battery is charged and everything. 

Can anyone help??? 

Best Answer
0 Votes
1 REPLY 1

‎07-02-2017 15:34

‎07-02-2017 15:34

Same problem here. The step icon is no longer on my dashboard, as is the sleep tracking icon.

wish I knew what happened 

Best Answer
0 Votes