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Fitbit randomly deletes steps and some days not included in weekly totals

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‎10-04-2020 15:20 - last edited on ‎10-05-2020 14:04 by

‎10-04-2020 15:20 - last edited on ‎10-05-2020 14:04 by

My Fitbit randomly deletes steps and I can’t figure out why. Today it deleted over 5000. Also periodically doesn’t include certain days in my weekly totals. Anybody else experienced this? 

 

 

Moderator edit: subject for clarity 

Best Answer
2 REPLIES 2

‎10-05-2020 14:03

‎10-05-2020 14:03

Welcome to the Fitbit Community, @Taz24.

 

I am sorry to hear your Fitbit randomly deletes steps and some days in your weekly totals are not included. Thanks for the details shared and I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, please let me know if you manually log any exercises or have any third party apps connected to your Fitbit account? I will be glad to investigate further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-08-2020 05:48

In response to LiliyaFitbit

‎10-08-2020 05:48

Hi, thanks for your response. Prior to the last occurrence on Sunday, I had
logged out and logged back into the Fitbit app; it is the latest version as
well. Strava may be linked to my Fitbit, and I've since linked MoveSpring,
but this was after the issue had been occurring.
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