Fitbit stopped syncing

[jeneason]

My Fitbit stopped syncing with my phone. I have turned the phone off and on, turned Bluetooth off and on, and hard shut down the program. Now what?

[SteveH]

You could try restarting your fitbit. Here's how:

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

Give it a few tries as it doesn't always work first time.

[MeylinP]

Hey there @jeneason welcome to our Community! It's great to have you here! I noticed my friend @SteveH provided you with the steps to restart your tracker to help you resolve this issue. Did it worked? If it didn't, I'd appreciate you follow the steps provided in this post

Let me know the outcome! Have a nice week! 

[kellen1965]

Mine is doing the same thing. Blank from March 18 to yeaterday. I did see items on my dashboard yesterday, but today it's blank. Today shows items, but will they be gone tomorrow too?

[MeylinP]

A warm welcome to our new friend @kellen1965! Thanks for stopping by! Mmmhh this is really weird..I think your tracker is not syncing your information properly. Please go to this thread in which you'll find great steps on how to resolve this.

Hope this helps, let me know if it works! 

[kellen1965]

I fixed it. Unlinked Fitbit and fitness pal accounts and "replaced" my Fitbit. Restarted my phone. Monday Tuesday and Weds came back to the dashboard but I lost last Thursday thru Sunday. It definitely wasn't syncing, my battery life was not right in he dashboard. Was odd tho, it would sync all day, but disappear after midnight.

Sent from my iPhone

Sent from my iPhone

[MeylinP]

Hey there @kellen1965 thank you so much for the update my friend! I'm so glad to hear you're now back on track and appreciate you for sharing how you resolve this. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Hope you have a great day!