help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge won't sync all of a sudden

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2016 03:08

‎05-23-2016 03:08

Hi i have a problem syncing my Fitbit surge with Fitbit app on my ipod touch 6th gen on ios 9.0.1
Recently i forgot to charge the Surge and it turn off. When i charge back, for some reason the Time on the Surge was 3 hours later. First time for the time to be different as its has ran out of batt before. So i decide to sync on the app.
Fyi, i have sync the Surge with the app before a few times and it worked. Im using the same ipod touch and same ios as before.
However this time the app does not detect the Surge and it says on the app "looking" and i decide to delete the devise on my app and set up again.
Sadly the app could not detect the Surge despite all the advice it gave including to charge while sync. Also i tried all the troubleshoot tips including force restarting my Surge, restart my app, even reinstaling the app and syncing with other device.
If its of any help, many times when i switch on the bluetooth classic on surge, for some reason it freeze/hang(swiping or pressing button won't respond) before showing the Fitbit logo and returning back to the Surge menu(the bluetooth will be off still)
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-30-2016 06:57

‎05-30-2016 06:57

Welcome to the Fitbit Forums @Jolly2green! Are these the steps you took with the syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Did you try this setup process, as you mentioned it may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs.

 

Let me know how it goes.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎05-30-2016 06:57

‎05-30-2016 06:57

Welcome to the Fitbit Forums @Jolly2green! Are these the steps you took with the syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Did you try this setup process, as you mentioned it may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs.

 

Let me know how it goes.

Best Answer
0 Votes

‎05-31-2016 00:39

‎05-31-2016 00:39

I did all the troubleshoots and also followed the setup guide it didnt work. But it is good now apparently when i went for a run, the time on the Surge was changed to the correct local time, so thats good enough thank you so much for the help!:D
Best Answer

‎06-01-2016 04:23

In response to Jolly2green

‎06-01-2016 04:23

I'm so glad to know that your Surge is back to work as it should @Jolly2green! Please feel free to continue participating in the Forums and let us know if you have any further question.

 

I wish you an excellent day!

Best Answer
0 Votes