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Fitbit syncs my steps to my iPad then overnight disappears

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‎05-13-2016 05:20

‎05-13-2016 05:20

After doing my walk I sync to my iPad and see my results in the "challenge my friends" area. The next day that total goes back down to a total from days previously. Is this a settings issue. Yesterday the total was 101,000 steps, today it went back down to 82,000. Same with my friends totals.
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‎05-13-2016 08:21

‎05-13-2016 08:21

Hello @Kiye14,

 

Welcome to the community!

 

I assume that these are the same numbers that you see on your leaderboard.  If so this is the way it works.  Allow me to explain...

 

This total reflects the past week (or most accurately, today's total plus the preceeding six days).  When clock strikes midnight, you'll get the previous six days + today's total...  except that today's total (at midnight) is zero.

 

In other words, currently, being Friday, this total is the sum of Saturday through Thursday + today's total.  When the clock strikes midnight, this changes to the sum of Sunday through Friday (and drops last Saturday's totals) only to add steps as you accumulate them tomorrow.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎05-13-2016 08:21

‎05-13-2016 08:21

Hello @Kiye14,

 

Welcome to the community!

 

I assume that these are the same numbers that you see on your leaderboard.  If so this is the way it works.  Allow me to explain...

 

This total reflects the past week (or most accurately, today's total plus the preceeding six days).  When clock strikes midnight, you'll get the previous six days + today's total...  except that today's total (at midnight) is zero.

 

In other words, currently, being Friday, this total is the sum of Saturday through Thursday + today's total.  When the clock strikes midnight, this changes to the sum of Sunday through Friday (and drops last Saturday's totals) only to add steps as you accumulate them tomorrow.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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