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Fitbit tracker did not reset at midnight.

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‎02-07-2017 03:53 - last edited on ‎02-08-2017 03:57 by Moderator Alum

‎02-07-2017 03:53 - last edited on ‎02-08-2017 03:57 by Moderator Alum

My Flex 2 had 13500 steps logged this morning when I woke up.  And it sat on my nightstand all night.  Any ideas?

 

Moderator Edit: Clarified Subject.

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‎02-08-2017 03:56 - edited ‎02-09-2017 07:37

‎02-08-2017 03:56 - edited ‎02-09-2017 07:37

Hello @Amzking, thanks for joining us, it's great to have you on board! Smiley Happy

 

It seems your tracker didn't reset at midnight and your data was carried over from the previous day. We're currently experiencing an issue that's preventing some tracker from resetting at midnight. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

 

In the meantime, my suggestion would be restarting your tracker and monitor it for the next 24 hours. If your Flex 2 does not reset at midnight once again, please let me know.  I'm sorry for any inconvenience this issue has caused. Thank you for your patience and understanding.

 

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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