Fitbit tracker not charging.

[KylieBowie]

Evening all,

I lost my Fitbit charger in May, I ordered a new one off amazon, it didn't work.

I then ordered a real one from Fitbit but tried charging it and it just won't even charge or reset!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @KylieBowie, thanks for joining the Fitbit Community, it's great to have you on board. 

I'm sorry to hear your tracker is not charging nor resetting. Please reply to me with the model of Fitbit tracker you currently have and the steps you've performed in order to reset it, that will be very helpful for me to check this further.

Thanks for your patience, I'll be waiting for your reply. 

[KylieBowie]

Its an Alta.
I'm unsure of the steps, I lost my charger back in may and just got a new one from Fitbit.

Many thanks

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[MarcoGFitbit]

Hello @KylieBowie, I hope you're having a great day, thanks for taking the time to reply. 

In this case my best recommendation would be cleaning the gold contacts on both your Alta and its charging cable first.

To clean the contacts:

•  Use a toothpick or a toothbrush with rubbing alcohol.
• Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.
• If you use a toothbrush, dry with a cloth or tissue before charging.
• Soak a cotton swab with alcohol and press the swab to the pins of the charging cable carefully.

Then, restart your Alta and leave it plugged in for 30 minutes to 1 hour and then tap on it to check if it starts charging. 

I hope this can be helpful, give it a try and let me know the outcome. 

[KylieBowie]

Thank you so much for your reply.

unfortunately I've tried cleaning it, and resetting it but nothing is working I've followed EVERY guideline I've been offered but nothing is working? 

[MarcoGFitbit]

Hello @KylieBowie, thanks for replying, I really appreciate it. 

I went ahead and check with our Support Team and I noticed you have already a case open due to this incident. Please wait for further instructions from our team as they will be handing this situation. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.