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Fitbit will not pair

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‎10-06-2017 07:32 - last edited on ‎10-08-2017 08:41 by Fitbit Moderator

‎10-06-2017 07:32 - last edited on ‎10-08-2017 08:41 by Fitbit Moderator

My Fitbit will not receive notifications!   I have removed the fitbit from my IPhone and reinstalled it.  I have turned off Bluetooth and turned it back on.  I have turned off my phone and turned it back on.  I have plugs my fitbit up to my computer and restarted it.  Then removed device and reinstalled..... will not pair!!  Not sure what to do next... HELP!  

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-07-2017 06:13

‎10-07-2017 06:13

Awesome troubleshooting

 

Feel free to check out the fitbit article:

 

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications.
 
Hope it helps
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‎10-08-2017 09:00

‎10-08-2017 09:00

A very warm welcome to the Forums @Joyce96. Hello @SunsetRunner.

 

@Joyce96 That sounds really frustrating. In this case I'd like to recommend that you go into the Bluetooth settings on your iPhone and look for your Fitbit from there. Once you find it, remove it from the list and then try to repair your Fitbit through the app once again. Open the app and then go into the account tab. There, select the 'Setup a New Device button' and follow the instructions. Your Fitbit should then pair.

 

Feel free to let me know if you have any further questions.

Lanuza | Community Moderator

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