Fitbit won’t connect to app

[Shoop66]

My versa 2 will not reconnect to the Fitbit app. It gets stuck on the code screen, just keeps saying “code is not valid try again” - I have done all the troubleshooting steps I’ve seen, multiple times. I have been trying to get it to connect for 3 days.

restarted phone, app, and device

updated phone and app

turned on and off bluetooth

unpaired from bluetooth

[ManuFitbit]

Hi @Shoop66. Good to see you participating in the community.

Thank you for sharing the details regarding this situation. I'm sorry to know the difficulty.

Please, I'd ask you to follow these steps in this way:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your smartwatch is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please, try to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.