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Fitbit won't connect with my phone

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I have tried turning on and off both my phone and charge. Every time I go to connect them it just loads for hours.
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Welcome to the Fitbit Forums @Redrat99! Could tell me what action you're trying to perform where your tracker is not connecting? Is it during the Syncing process? If it's, check out these instructions that may help you with this matter.

 

Looking forward to your new comments.

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