Fitbit won't connect

[Keiranmoore]

I recently purchased a new iPhone, I logged out of the app on my old phone and downloaded the app on my new phone, I removed the charge from the app and rebooted it just to be on the safe side, but now when I go to re install the charge via Bluetooth it just says searching for hours. Someone please help !!

[RobertoME]

Hi there @Keiranmoore, welcome aboard to our Community. Certainly this is not an expected behavior so lets start from scratch. 

For this make sure to log out from the Fitbit app on your new phone. Once you have done this please restart your phone.

Before you proceed make sure the software on your mobile device is up to date. (Just to cover everything) To see if an update is waiting to be installed: 

• iOS—Tap Settings > General > Software Update.

Now, lets go with your tracker; I recommend to perform a restart. If you need the steps, here they are for you:

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge. Your Charge will begin charging. 
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (Firmware version). 
3. Let go of the button. 
4. Unplug your tracker from the charging cable.

Now try the setup process again:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

This should resolved the issue but if not, come back here for more help. I'll be around.