02-10-2019
05:08
- last edited on
02-13-2019
06:55
by
YojanaFitbit
02-10-2019
05:08
- last edited on
02-13-2019
06:55
by
YojanaFitbit
As it relates to the weight loss goal/calorie deficit:
1. You inaccurately indicate that a calorie deficit of 1000 per day enables you to lose 1kg a week (if setting up the goal through the website). This is not true - it is a calorie deficit of 1100 per day to lose 1kg a week and the way it is currently set up makes managing food intake and exercise confusing and misleading. Please fix this inaccuracy urgently.
2. Highly inaccurate weight loss plan when using the app to set up the goal. Due to I assume confusion between kg and pounds, attempting to set up a goal in the app highly understates the deficit required to lose 1kg a week... says a deficit of 500 calories per day enables you to lose 1kg a week, deficit of 1000 calories per day enables you to lose 2kg a week. This error is a glaring and inconvenient one which should be an easy fix.
Apologies, just checked and saw #1 is now fixed. Is it still possible that you enable a goal weight loss of 1kg per week? I understand you may want to keep the calorie deficit figures nice, round numbers but most people including myself have a weight loss goal of a round number (e.g. 0.5kg, 1kg, etc.).
I also double checked and #2 remains an issue in the app
Look forward to seeing these suggestions actioned. Thanks
02-13-2019 06:51 - edited 02-13-2019 06:53
02-13-2019 06:51 - edited 02-13-2019 06:53
Hope you are doing great and enjoying some healthy activities @youngandmature.
We're glad to see you around, thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here
I'll be around in case that you have additional questions and thanks again for your participation in the community!
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