help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 dash board

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2017 04:03

‎01-09-2017 04:03

Hi quick qestion can any one tell me why my dashboard steps are different to my challenges.

i have Fitbit flex 2

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-09-2017 05:14

‎01-09-2017 05:14

This can be caused by a number of things.

 

Only steps that are directly tracked by your fitbit count towards the challenges. Any steps that were manually logged or came from a 3rd party app do not count.

 

Another possible cause is if the challenge creator is in a different time zone to you. This can offset the start times and cause confusion.

 

There's some more information on this here:

 

https://help.fitbit.com/articles/en_US/Help_article/1531/

View best answer in original post

Best Answer
2 REPLIES 2

‎01-09-2017 05:14

‎01-09-2017 05:14

This can be caused by a number of things.

 

Only steps that are directly tracked by your fitbit count towards the challenges. Any steps that were manually logged or came from a 3rd party app do not count.

 

Another possible cause is if the challenge creator is in a different time zone to you. This can offset the start times and cause confusion.

 

There's some more information on this here:

 

https://help.fitbit.com/articles/en_US/Help_article/1531/

Best Answer

‎01-09-2017 05:32

In response to SteveH

‎01-09-2017 05:32

Thanks I can see it being the time zone thing as the lady that started are challeng is in the U.K. 

Thanks for help

Best Answer
0 Votes