Flex 2 is not syncing with iPhone 6S / Doesn't show in Bluetooth.

[dubstepadii]

After update to iOS 11 on my iPhone 6S, it does not see my tracker any more via blutooth. 

Atleast with my android tablet i can sync it.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @dubstepadii, I hope you're doing well, it's great to see you around. 

Please note that your tracker does not sync directly through the Bluetooth on your phone, it uses the Fitbit app to do this. If you're not able to see the Flex 2 in the list of paired devices it's possible Notifications or All-day Sync are not enabled. If your tracker is not able to sync correctly, please follow these steps:

1. Restart your Flex 2
2. Restart your phone
3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
4. Make sure you have a strong WiFi signal
5. Make sure there are no other Bluetooth devices around. 
6. Update the Fitbit app if you haven't done it yet. 

If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, this won't delete any of the information previously stored in your account. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[dubstepadii]

Hei, @MarcoGFitbit, thanks for solutions, but none of them worked. My iPhone does not find tracker.

After update to iOS 11 at first time, Flex 2 made connection in Bluetooth section, but App did not see that tracker is connected to phone. So I removed Flex 2 tracker from bluetooth saved devices and after that it did not find it at all.

[MarcoGFitbit]

Hello @dubstepadii, I hope you're doing well, thanks for taking the time to reply. 

If you're not able to see the Flex 2 in your Bluetooth devices on your phone, please remember that the tracker might not appear here unless Notifications have been set up through the app or when enabling All-Day Sync. 

When you try to enable Notifications or All-day Sync a pop up will appear asking you to "pair" your tracker to your phone, tap on OK to do this. Additionally, keep in mind that if you have set up notifications on another device, your iPhone will have difficulties finding your tracker as the tracker has established another Bluetooth connection before. 

I hope this can be helpful, give it a try and let me know the outcome. 

[dubstepadii]

@MarcoGFitbit Thanks again for info, but looks like full charging my tracker did the trick, now my iPhone started to see it. Really did not change notifications in app, but they were turned on now for some reason.

Can close this.

[MarcoGFitbit]

Hello @dubstepadii, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[BillGoesFaster]

nice post, short, effective. pages written about this on fitbit site, none of which work. thanks, your solution - spot on

[MarcoGFitbit]

Hello @BillGoesFaster, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your input about this situation, I'm glad this thread has provided a solution for you. If there's anything else I can do for you, please feel free to reply, I'll be happy to help.