Flex Not Syncing

[Lisalhs]

Again, Flex has not synced since 7:45 last night.  I have tried all of the following:

-restarted the tracker

-restarted the phone multiple times

-upgraded to IOS 11.2.5

-downloaded most recent update, Version 88

-logged out of app completely and logged back in.

Just keeps "looking".  Tracker lights up so it is not 'dead'.  Getting very tired of FitBit continuing to have these types of problems. Very, very tired. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Lisalhs, I hope you're doing well, thanks for participating in the Community Forums. 

Thanks for bringing this to my attention and for letting me know about the troubleshooting steps you have tried so far. At this moment I would like to suggest you to update the Fitbit app as we have just released a new version (2.45), then try to sync your Flex again. 

If your tracker is still not syncing correctly, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Bwheeler124]

I tried setting mine up as a new device, it worked for a day. Now it’s not syncing again. Hoping I won’t have to do this daily??

[MarcoGFitbit]

Hello @Bwheeler124, thanks for joining the conversation, it's a pleasure to me to welcome you to the Fitbit Community.

I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Lisalhs]

After about 10 - not exaggerating - resets, it seems to be working.  The issue with IOS with all-day sync also appears to never have been resolved, but at least I'm not counting steps in my head anymore! 

[MarcoGFitbit]

Hello @Lisalhs I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved after resetting the tracker numerous times. I'm really glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!