help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex will not update no matter what I do

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2016 14:00

‎08-21-2016 14:00

I have been trying all day to do the update it says is available and get a "Internal Server Error 500" code. I have read all the forum suggestions on this and have tried MULTIPLE TIMES:
1. Turning off my Bluetooth for 10 Seconds
2. Logging out and in of Fitbit App on my IPhone 6
3. Restarted the Fitbit while it was recharging with a paper clip.
4. Restarted my IPhone
What am I doing wrong?
Best Answer
0 Votes
1 REPLY 1

‎08-21-2016 15:17

‎08-21-2016 15:17

Wonderful troubleshooting @SailorRon

 

If not already done, if the internet router is turned on for a longer time.. consider to turn it off and on. As sometimes it can cause websites not wanting to load or the internet goes slower than normally..

Best Answer
0 Votes