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Floors

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‎07-06-2016 00:49

‎07-06-2016 00:49

How can I stop the floors count ? It's giving me 50 before I leave the house at 7am and it's giving me 100's every day when really I do a maximum of 15
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3 REPLIES 3

‎07-06-2016 02:09

‎07-06-2016 02:09

Hi @JustJem

 

It's not possible to stop the tracker from counting floors.

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

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‎07-06-2016 02:31

In response to SunsetRunner

‎07-06-2016 02:31

Thanks for your reply.
I reset the device yesterday as it was counting floors when I wasn't doing
any. But it's just going worse now. Apparently I've done 125 floors by
sitting at my desk at work.
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‎09-08-2016 09:24

In response to JustJem

‎09-08-2016 09:24

Hey there, @JustJem! It is nice to see you around. Please try to restart it 2-3 times in a row and then give it a try! 

 

If this doesn't work please get in contact with our Support team, since this is very weird and should not be happening. 

 

Keep us updated! 

Solange | Community Moderator, Fitbit
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