Friend accepted invitation and also challenge but not appearing on Alta

[DT2016]

I recently invited a friend to join us on a Workweek Hustle and also a Weekend Warrior challenge and he has accepted from his FitBit HR but it's not acknowledging this on my iPad dashboard.  Any suggestions as to how I can rectify this?  Many thanks in advance. 

[RobertoME]

Hello there @DT2016.I hope the issues has been fixed by now, but if still persist and your friend already accepted the invitation. Try to force quit the app by logging out of your account once you have done this continue with the steps:

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen. 
2. Close the Fitbit app by swiping the app image in an upward motion. 
3. Reopen the Fitbit app and sign back in.

Let me know how is working so far, I'll be here if you need more help.

[DT2016]

Hi Roberto,

Thank you for your reply.  I have tried doing all this on my iPAD to no avail.  He's accepted the challenge but it's just now showing on my account!

[MarreFitbit]

Well @DT2016, please check out @Rich_Laue's post to see if that solves the issue between you and your friend.

Keep us posted sweetie! 

[DT2016]

Many thanks, all fixed now so issue resolved.😀

[MarreFitbit]

I'm glad to hear it worked for you my friend @DT2016 ! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!