08-25-2019 00:14
08-25-2019 00:14
Half of my friends list becomes unavailable when I try to start a challenge. Any friend with fewer steps doesn’t show up when I try to initiate any type of challenge. This has been happening for weeks. I have talked to support about it before. It is still not fixed. I talked to other users with the same issue. The new update did not help, it just created more problems.
08-26-2019 10:32
08-26-2019 10:32
Hi @Glasl. It's great to see you around the Forums!
I'm sorry that you're not able to start a challenge, and thanks for taking the time to contact our Support Team prior posting. Our team has received feedback about this situation experienced by some of our users, and they're currently investigating to bring a solution as soon as possible to all our users. I understand how important is this feature for you and your friends, and be sure that your comments will not go unnoticed.
If you have another question, let me know.
11-03-2019 18:37
11-03-2019 18:37
This same problem is still going on. Is there any effort being made to fix this, or are you just blowing people off in perpetuity?
11-17-2020 22:48 - edited 11-17-2020 23:00
11-17-2020 22:48 - edited 11-17-2020 23:00
I’ve had the same problem for over a year! Tech support fixed it once but it’s not working properly. Ugh! friends w/ 20K daily steps or more show up on friends invite list. My slower stepping friends w/ 15K or less daily steps “ Don’t “ show in any Challenge I start. It’s beyond frustrating! I have friends I’d love to invite to a challenge for over a year & can’t... What can we do to fix this? It’s fixable cause a tech fixed it! I’m not Stepping 20K or more daily’ it would be nice to step w/ my friends that are @ my level of Stepping.
Hope This App Glitch Is Fixed.
11-20-2020 16:53
11-20-2020 16:53
Is there a fix for this yet? I'm also having the same issue. I can't invite any friends to challenges that have lower steps than me.
12-21-2020 13:58
12-21-2020 13:58
Me too!!!
01-17-2021 16:47
01-17-2021 16:47
2021 and still experiencing the same issue. Clearly they don’t care
03-31-2021 19:29
03-31-2021 19:29
No updates I take?
01-25-2022 12:24
01-25-2022 12:24
Hi, I have the same problem - in the invites I see only friends with more than 18-20k steps/day and probably not even all of them (no matter how many steps I have in average - 10k or 20k - still the same). Any solution?