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Frozen on sync from Fitbit app and update button not responding

yesterday

yesterday

Hi everyone,

My Fitbit Inspire 3 is stuck on “Sync from Fitbit app”.
Pairing works and the code shows on the watch. Clock faces can sync.

However, when the app asks to update the firmware, the Update button does nothing , no preparing screen, no progress, nothing happens.

I already tried reinstalling the app, pairing as new, draining the battery, and different networks.

The problem started after a firmware update attempt.

Has anyone experienced this or found a solution? I bought it a month ago and now is useless.

Thanks!

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