GPS maps not showing on activities.

[Frank903]

Hi there, I recently got a Fitbit charge2 to replace my Fitbit one, attracted by the   Map my route new feature. However, I haven't been able to get it worked for me. The map just not showing although I've got the GPS connected. Any suggestion to get it work? Many thanks!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Frank903, thanks for joining the Fitbit Community, it's great to have you on board! 

Please keep in mind that all GPS devices, whether your phone or your tracker connected to your phone, require a direct path to these satellites in order to receive their radio transmissions. If the signal is being blocked—either because you're underground, near many tall buildings, or as a result of atmospheric effects—GPS will not work.  In this case I would like to suggest you to check the following:

• Bluetooth is enabled on your phone and your tracker is connected (paired) to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see Charge 2 on the list of devices.
• You selected an exercise type from the Exercise menu that has a gear icon in the bottom left corner. The gear icon represents connected GPS.
• GPS is turned on for the exercise type. Tap the gear icon and make sure the Use Phone GPS setting is on.
• Your phone is within about 20 feet of your tracker.
• The Fitbit app is open on your phone or running in the background. Do not force quit the Fitbit app.
• Turn off Wi-Fi on your phone and go to the phone Settings > Fitbit  and make sure Location is set to Always and that Cellular Data and Background App Refresh are enabled. 

After checking these requirements, please try to perform a GPS exercise once again. If you're still having difficulties, please let me know, I'll be happy to continue helping you.